1. Home
  2. Refund Policy

Refund Policy


🔰 Refund & Warranty Policy – FBVault

🔹 Important Update : October 25, 2024

Facebook currently has a global issue affecting certain account functions, including:

The waiting period to change a Facebook password may take 10–25 days (or longer) due to Facebook’s enhanced security system.
This is a Facebook-side restriction and not an issue with FBVault accounts.

Recommended Steps After Purchase:

  1. Change your email password and recovery email first.

  2. Log out of all old devices.

  3. Change your Facebook password after the waiting period.

⚠️ Please consider this before purchasing.
We do not offer refunds or returns for accounts affected by this Facebook security delay.


❗ Warranty Policy

We offer refunds to your FBVault account balance only under the following verified conditions:

✅ Eligible for Refund or Exchange

  1. Checkpoint Issues:

    • Phone checkpoint, ID verification checkpoint, device checkpoint, or checkpoint 282 before purchase.

  2. Incorrect Credentials:

    • Provided password or email password is invalid on first login.

    • (Valid within 10 minutes of purchase.)

📸 Important:
When creating a refund or warranty ticket, you must upload a clear screenshot of the issue for verification.
Tickets submitted without screenshots will not be processed.


⭐ Important Notes